Imaginative outdoor adventures

Terms and conditions

  1. 1. Introduction.

    1. 1.1. What these terms cover.
      These terms cover how we (ESCAPEBYTES) will provide products and services to you, how we may change the contract, and what to do if there's a problem.
    2. 1.2. Products.
      The digital quests, also known as adventure trails, we offer are hereby referred to as "products".
    3. 1.3. Group.
      The same product may be played with a small party of family or friends at the same time in the same location. This is hereby referred to as a "group". You only need to purchase a single product for use on multiple devices in your group.
    4. 1.4. Right to change.
      ESCAPEBYTES reserves the rights to change, modify, or delete clauses in these terms and conditions.

  2. 2. Contact information.

    1. 2.1. How to contact us.
      If you wish to contact us, please do so by the Contact us form.
    2. 2.2. How we may contact you.
      If we have to contact you, we will write to you at the email addresses you provide to us via your order or via the Contact us form, or during the order process.

  3. 3. Our products.

    1. 3.1. Use of our products.
      Use of any products purchased from us, including those made freely available to you, will be at your own risk. You agree to use our products responsibly and safely, be aware of your surroundings, and interact with others respectfully. As our products are to be used in public open spaces, it is your responsibility to check that access to those spaces is available on the date that you wish to use our product. If the use of our product is delayed by an event outside our control e.g. closure of the public open space, you may contact us to change your order or receive a refund.
      1. 3.1.1. Internet access.
        Use of our products requires internet access on the devices used, for example to download the quest data, the map, text and images, and to store and retrieve your quest progress. You or the device owner may be charged for this access by your service provider. You accept responsibility in accordance with these terms for use of the product.
      2. 3.1.2. Geolocation information.
        Use of our products requires the precise live geolocation of the device used in order to determine your real-world location on the map. Without this, the product cannot correctly function. You or the device owner must grant ESCAPEBYTES permission to access the precise device geolocation during gameplay. The geolocation information is only recorded on your device, and not transmitted to our servers. The accuracy of the geolocation depends on the availability and position of Global Positioning System (GPS) satellites, and is further affected by obstacles such as buildings and trees. You understand that this is out of our control and thus the map may not always accurately show your true location.
      3. 3.1.3. Orientation information.
        Some nonessential features of our products require the precise live orientation of the device used in order to determine your real-world orientation on the map. It is understood that this facility is not available, or does not function as required on all device types, particularly older devices. You are not entitled to a refund if your device orientation does not function as required, as you may continue use the product and complete the quests without it. You or the device owner must grant ESCAPEBYTES permission to access the precise device orientation during gameplay. The orientation information is only recorded on your device, and not transmitted to our servers.
    2. 3.2. Our rights to make changes.
      We may change to product to:
      1. 3.2.1.
        divert or change the route of the product for safety or maintenance.
      2. 3.2.2.
        show alternative digital content to reflect changes in relevant laws or regulatory requirements.
      3. 3.2.3.
        implement minor technical adjustments and improvements, for example to address a security threat or to enhance the user experience.
    3. 3.3. Copying and sharing.
      We are the owner or the licensee of all intellectual property rights in our products which are protected by copyright laws around the world. All such right are reserved. In purchasing a product from us you are granted a limited non-transferable, non-exclusive license to use the product:
      1. 3.3.1.
        for your own personal use.
      2. 3.3.2.
        for other members in your group that are using the same product at the same time and in the same location as you.

      You must not:

      1. 3.3.3.
        sublicense, assign, or otherwise transfer the rights.
      2. 3.3.4.
        use the product for any commercial, business, or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
      3. 3.3.5.
        make copies or disseminate our products outside of your group.
      4. 3.3.6.
        modify our digital content in any way, and you must not use any imagery, video, audio sequences separately from any accompanying text.
      5. 3.3.7.
        use the product in a way that could damage, disable, overburden, impair, or compromise our systems or security, or interfere with other users.
      6. 3.3.8.
        collect or harvest any information or data from our product or attempt to decipher any transmissions to or from the servers running our services.
      If you are found to be in breach we reserve the right to take further action as appropriate.

  4. 4. Our contract with you.

    1. 4.1. Acceptance of your order.
      Our contract with you begins when we email you to confirm your order. We will provide you with an order number and access to the product. Please use the provided order number whenever you contact us about your order.
    2. 4.2. If we cannot accept your order.
      In the unlikely event that we are unable to provide the product, we will inform you of this in writing and will refund any payments received.
    3. 4.3. Your rights to make changes.
      If you wish to make a change to your order please contact us and if the change is possible we will write to you about any changes of price, timing, or anything else that might be necessary as a result of the requested change. We will wait for you to confirm that you want to go ahead with the change. If we cannot make the change or you do not wish to go ahead with the change, you may end the contract.
    4. 4.4. Supply.
      We will make the digital content available to you until the expiry date of the product has passed or you end the contract or we end the contract.
    5. 4.5. Our rights to make changes.
      We reserve the right to make certain changes to the product at any time, and you may not end the contract in these circumstances.
    6. 4.6. Your rights to end the contract.
      If the product you bought has been misdescribed then you may have a legal right to end the contract. Please contact us to discuss a change of order or refund. If you have just changed your mind about using the product then you may be able to get a refund if you are within the cooling off period of 14 days in line with the consumer contracts regulations 2013. You don't have the right to change your mind after you have started to use the product. You do have the right to end the contract and request a refund if your entire group is unable to use the product subject to providing evidence, such as screenshots. If we are unable to resolve the problem, we will issue you with a full refund.
    7. 4.7. How we will refund you.
      We will refund you the price you paid for the product by the method you used for payment. Refunds will be issued within 14 days of confirmation that a refund will be provided.
    8. 4.8. Our rights to end the contract.
      1. 4.8.1. We may withdraw the product.
        If we have to withdraw a product, for example because of largescale closure of a location or technical fault with the product, we will let you know and refund you in full.
    9. 4.9. Limitation of liability.
      We are only responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our negligence, but we are not responsible for any unforeseeable loss or damage. Loss or damage is foreseeable if it is an obvious consequence of our breach or if they were contemplated by you or us at the time we granted you the license.

  5. 5. If there is a problem with the product.

    1. 5.1. How to inform us.
      If you have any questions or complaints about the product, please contact us by the Contact us form.
    2. 5.2. If the product is faulty or not fit for purpose.
      If the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.

      If you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation.

  6. 6. Price and payment.

    1. 6.1. What happens if we got the price wrong.
      In the event of a product being incorrectly priced, please inform us and we will refund the difference.

  7. 7. How we may use your personal information.

    1. 7.1.
      Your personal information will be used, for example, to:
      1. 7.1.1.
        supply the products to you.
      2. 7.1.2.
        process your payments.
      3. 7.1.3.
        give you information regarding our similar products and services, if you agreed to this during the order process, but you may subsequently opt out of this at any time by contacting us.
      4. 7.1.4.
        request feedback from you.
    2. 7.2.
      We will only give your personal information to third parties where the law requires to, or allows us to in order to facilitate the purchase and use of our products and services.

  8. 8. Our website.

    1. 8.1.
      The QUEST i GO title logo, the Q pin logo, and phrase "Imaginative outdoor adventures" are a trademark of ESCAPEBYTES.
    2. 8.2. Copying and sharing.
      We are the owner or the licensee of all intellectual property rights on our website which is protected by copyright laws around the world. All such right are reserved.

      You must not:

      1. 8.2.1.
        sublicense, assign, or otherwise transfer the rights.
      2. 8.2.2.
        use the website for any commercial, business, or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
      3. 8.2.3.
        make copies or disseminate our website.
      4. 8.2.4.
        modify our digital content in any way, and you must not use any imagery, video, audio sequences separately from any accompanying text.
      5. 8.2.5.
        use the website in a way that could damage, disable, overburden, impair, or compromise our systems or security, or interfere with other users.
      6. 8.2.6.
        collect or harvest any information or data from our website or attempt to decipher any transmissions to or from the servers running our services.
      If you are found to be in breach we reserve the right to take further action as appropriate.